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FAQs
Frequently Asked Questions
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Purchasing FAQs
Orders
Amendments & Cancellation FAQs
Product FAQs
LUMI Keys & Accessories
LUMI Music App
Lumi App + Subscriptions
Delivery
Returns
Orders
Amendments & Cancellation FAQs
LUMI Keys & Accessories
LUMI Music App
Lumi App + Subscriptions
Delivery
What countries do you ship to?
Do you deliver to PO boxes and BFPO addresses?
How do I track my order?
What happens if I’m out when you deliver?
My delivery has arrived damaged, what are my options?
Will I have to pay import taxes and duties?
Can I have my order delivered to multiple addresses?
Returns
Can I return my LUMI Keys?
What is your returns and refund policy?
How do I make a return?
I returned a product but I haven’t heard anything back yet. What can I do?
My LUMI seems to have a fault. What can I do?
Orders
How do I order LUMI Keys?
How much is LUMI?
Why is the price the same in US dollars, GB pounds, and EU euros?
How many LUMI Keys can I order?
When will my order arrive?
What are the shipping costs?
What service will ship my LUMI to me?
When will my card be charged?
How do I access my LUMI Membership subscription?
What is the difference between LUMI Keys and LUMI Keys Studio Edition?
I want LUMI for my classroom, can I make a wholesale order?
Can I make a tax-free purchase?
Is a compatible LUMI app device included with LUMI Keys?
Amendments & Cancellation FAQs
Can I change my shipping address after I order?
Can I cancel my order?
Can I get my order placed in a different batch for earlier or later delivery?
LUMI Keys & Accessories
Can I play LUMI Keys on its own without the app?
Where can I find my LUMI Keys Manual?
How many LUMI Keys can I put together?
What is the battery life of LUMI Keys?
Does LUMI come with a warranty?
Can I use LUMI Keys with desktop music software programs?
How is LUMI Keys 1 different from the Kickstarter Edition?
LUMI Music App
Do I have to subscribe to LUMI Membership to use the LUMI app?
What content do I get as a LUMI member?
What are my options for subscribing to LUMI Membership?
How do I activate my subscription?
How do I adjust or cancel my LUMI Membership?
What mobile devices are compatible with the LUMI app?
Do I need LUMI Keys to subscribe to LUMI Membership?
Can I have multiple profiles under one LUMI account?
What age is the LUMI app appropriate for?
Lumi App + Subscriptions
LUMI Keys specifications
What is included with LUMI Keys?
Key size
