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How can we help?

Welcome to LUMI Support

Choose the most relevant category below to create a support ticket. Please answer our support questions as accurately as possible — it will help us resolve any issues much faster!

We’ll recommend potential solutions through this process. Try these first, as these resolve over 80% of LUMI questions quickly and easily. If they don’t resolve your question, a ticket will be created and one of our team will be in touch.

LUMI Hardware Issues

LUMI Music App issues

Accounting and Subscription issues

Purchasing and delivery issues

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General LUMI Queries

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Frequently Asked Questions

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