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Support

How can we help?

Welcome to LUMI Support

Choose the most relevant category below to create a support ticket. Please answer our support questions as accurately as possible — it will help us resolve any issues much faster!

We’ll recommend potential solutions through this process. Try these first, as these resolve over 80% of LUMI questions quickly and easily. If they don’t resolve your question, a ticket will be created and one of our team will be in touch.

LUMI Hardware Issues

LUMI Music App issues

Accounting and Subscription issues

Purchasing and delivery issues

Can't find what you're looking for?

General LUMI Queries

More resources

Frequently Asked Questions

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