LUMI Keys + FREE Snapcase + Save 30% on annual Membership


Preorder Terms & Conditions

These Terms & Conditions (“Terms”) apply when you preorder a product from ROLI Ltd, online. By placing a preorder you are agreeing to be bound by these Terms, so please ensure you have read and understood them carefully before you place a preorder.

Placing a preorder

Pre-released orders (“Preorders”) are orders for products (“Products”) that are not yet available for general sale from ROLI LTD. In order to place a Preorder, you will need to provide certain information, including but not limited to your name, address, and billing information. It is your responsibility to ensure this information is accurate and up to date. If we do not have accurate information, we will not be able to keep you informed. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. The Company shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. ROLI will only use your information in accordance with our Privacy Policy. Please consult our Privacy Policy here before submitting a PreOrder.


We will establish your preorder sequence position at our sole discretion. We may decline preorders to avoid over-subscription. If your preorder is declined, you will be notified and your preorder payment will be refunded.


Preorder payments do not guarantee the availability of the Product but represent your offer (“Offer”) to buy the Product when it is generally released for sale.

We reserve the right not to accept your Offer and your Offer is only accepted once the Preordered product is dispatched. When you place a Preorder you will need to pay the full upfront price of the Product. You may cancel your Preorder and get a full refund of your Preorder Payments at any time before the Product has been despatched.


Where possible, orders will be shipped to you or be ready for collection as soon as is practicable, subject to availability. For some areas delivery will take longer.

Although ROLI will make reasonable efforts to begin delivering its products at the estimated delivery date, you hereby acknowledge and agree that the estimated delivery date is only an estimate and is subject to change. As a result, we cannot be liable for any changes to Release dates or Preorder windows advertised by us.


Either party may cancel a Preorder at any time for any or no reason prior to our notice to you that the Product has been despatched (“Despatch Notice”) by submitting a cancellation request. If cancellation occurs before the Despatch Notice, you will be entitled to a full refund of your Preorder payment.

If cancellation occurs after the Dispatch Notice, the Returns policy will apply. Please note, the Snapcase is a free item and is part of the bundle/preorder offer, and therefore cannot be exchanged.

Your Preorder is also subject to our LUMI Subscription Terms of Use and General Terms of Sale. We reserve the right to amend these Terms. Please check our website for updates.

These Terms are governed according to English law. Any disputes or proceedings shall be subject to the exclusive jurisdiction of the English Courts by English law.

©Luminary ROLI Ltd 2023