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Frequently Asked Questions

Preorder

How do I order LUMI?

What is the advantage of ordering early?

How much is LUMI?

Why is the price the same in US dollars, GB pounds, and EU euros?

How many LUMI Keys can I order?

When will my order arrive?

What are the shipping costs?

What service will ship my LUMI to me?

When will my card be charged?

How do I access my LUMI Complete subscription?

What is the difference between LUMI Keys and LUMI Keys Studio Edition?

I want LUMI for my classroom, can I make a wholesale order?

Can I make a tax-free purchase?

Is a compatible LUMI app device included in the LUMI Bundle?

Amendments & Cancellation

Can I change my shipping address after I order?

Can I cancel my order?

Can I get my order placed in a different batch for earlier or later delivery?

Can I change the color of my snapcase?

Delivery

What countries do you ship to?

Do you deliver to PO boxes and BFPO addresses?

How do I track my order?

What happens if I’m out when you deliver?

My delivery has arrived damaged, what are my options?

Will I have to pay import taxes and duties?

Can I have my order delivered to multiple addresses?

Returns

Can I return my LUMI Keys?

What is your returns and refund policy?

How do I make a return?

I returned a product but I haven’t heard anything back yet. What can I do?

My LUMI seems to have a fault. What can I do?

LUMI Keys & Accessories

How is LUMI Keys 1 different from the Kickstarter Edition?

Where can I find my LUMI Keys Manual?

Can I play LUMI Keys on its own without the app?

Is LUMI Keys a ROLI Block?

How many LUMI Keys can I put together?

Can I use LUMI Keys with desktop music software programs?

What is the battery life of LUMI Keys?

Does LUMI come with a warranty?

What devices can the LUMI Snapcase hold?

How does the LUMI Snapcase protect my keyboard?

How do I prop up my device with the LUMI Snapcase?

LUMI Music App

Is the LUMI Music app free?

Do I have to join LUMI Complete?

What content do I get with LUMI Complete?

How much is LUMI Complete?

How do I activate my subscription?

What mobile devices are compatible with the LUMI app?

Can I have multiple profiles under one account?

What age is the LUMI app appropriate for?

LUMI Complete

What content do I get with LUMI Complete?

How much is LUMI Complete?

How do I activate my subscription?

What are the T&Cs for redeeming LUMI Complete Access Codes and Discount Vouchers?

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